CRM Administrator (MS Dynamics 365)

Mumbai, MH, India

Contracted to Full Time

Mid Level

Job Title: CRM Administrator – Microsoft Dynamics 365

We are seeking a skilled CRM Administrator with expertise in Microsoft Dynamics 365 to manage and optimize our CRM system. This role involves configuring, customizing, and maintaining D365 to support business processes, enhance user adoption, and ensure data integrity.

Key Responsibilities:

System Administration: Oversee the daily operations of Microsoft Dynamics 365, including user management, security roles, workflows, and system configurations.
Customization & Configuration: Tailor D365 to meet organizational needs by creating custom entities, fields, forms, and business rules.
Workflow & Automation: Develop and manage workflows, business process flows, and automation to streamline operations.
Reporting & Analytics: Design and maintain dashboards, reports, and Power BI integrations to provide actionable insights.
User Support & Training: Provide ongoing support to users, troubleshoot issues, and deliver training sessions to ensure effective system utilization.
System Integration: Collaborate with IT to integrate D365 with other business applications and ensure seamless data flow.
Continuous Improvement: Stay updated with the latest D365 features and best practices to recommend and implement system enhancements.

Qualifications:

Education: Bachelor’s degree in information technology, Computer Science, or a related field.
Experience: Minimum of 3 years of experience administering Microsoft Dynamics 365 Customer Engagement (CE).
Technical Skills: Proficiency in configuring and customizing D365, including entities, workflows, and security roles.
Certifications: Microsoft Certified: Dynamics 365 Fundamentals or equivalent certifications are preferred.
Analytical Skills: Strong ability to analyze business requirements and translate them into effective CRM solutions.
Communication: Excellent verbal and written communication skills to interact with stakeholders at all levels.

Preferred Skills:

Power Platform: Experience with Microsoft Power Apps, Power Automate, and Power BI.
Project Management: Ability to manage CRM projects and coordinate with cross-functional teams.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you willing to relocate?*

Are you 18 years of age or older?*

LinkedIn Profile URL:*

Desired salary*

Are you ready to relocate to Mumbai?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

CRM Administrator (MS Dynamics 365)

Apply for this position